Terms & Conditions


Conditions of Sale

Check out our Terms and Conditions of sale for our New Zealand scenic flights, plus wholesale and agent rates, booking instructions, and our cancellation and refund policy below. Terms and Conditions for our Vanuatu and Fiji operations are available at vanuatuhelicopters.com and pacificislandair.com.

Rates

  • Rates are quoted in New Zealand dollars
  • GST (Goods & Sales Tax) is currently 15% - all quoted prices are GST inclusive
  • All prices, GST and rates are subject to change at any time without notice

Minimum Numbers

All flights have minimum passenger numbers required, in most cases, a minimum number of 2 passengers applies before a flight can operate. Bookings will be accepted for numbers less than the required minimum and we will try our best to coordinate other passengers to achieve the required minimum for the flight to depart, but this cannot be guaranteed. Clients are required to reconfirm their reservation the day prior to flying by calling GCH Aviation on 0800 359 424.

Timetables

All departures are subject to change or cancellation due to weather conditions. We will do our best to reschedule your flight, or a refund will be given (see Cancellation & Refund information below). If you are visiting from overseas, we recommend booking your flight for the start of your trip to allow for rescheduling if your flight cannot go ahead.

Flights operate every day except for public holidays. Please check with us for more details regarding availability for private charters on these days.

Flight Restrictions

  • Safety is paramount in determining if weather is good to fly. Cancellations or postponements may occur if the weather is deemed unsafe to fly.
  • Flight times and routes are subject to weather conditions, flight route may vary due to weather.
  • Individual weight restrictions may apply to specific aircraft or flights. The pilot will determine the seating of passengers based on weight and balance restrictions of the helicopter.
  • The helicopter used may vary and is at the discretion of GCH Aviation. Helicopters being R44, EC120, EC130, BK117, AS350.

Infant / Child Prices

Infants who weigh 18kgs or less and are aged 3 years or under fly free of charge, children over 3 and/or over 18kgs must occupy their own seat and the full fare be paid for that seat.

Infants who weigh 18kgs or less and are aged 3 years or under must be held by a paying adult who is occupying a seat in the back of the helicopter only. The infant will be secured by a safety belt attached to the adult’s safety belt.

No other child prices apply.

Booking Instructions

In all cases, reservations must be made in advance.

Reservations can be made by phone or email:
0800 FLY GCH
+64 3 358 4360
Email us

Please ensure the following information is provided when booking:

  • Preferred date of travel
  • The specific Trip you would like to book
  • Passenger/s names
  • Contact phone number while in New Zealand
  • Each passenger's weight (in kgs)
  • Specify adult/child/infant
  • Agent details (if applicable)
  • Method of payment
  • Special requirements (if any)

With direct bookings, credit card details will be taken and held but payment will not be taken until the day you check in for your flight. However, a 20% deposit may be needed for private charter flights.

Payment can be made in advance to secure your flight booking. Should you fail to show for the trip when space is guaranteed, your credit card will be debited with the total amount of the booked activity.

Cancellation and Refund Policy

Weather cancellations are out of our control, we will try to rebook you for another time or a refund will be offered in accordance with our refund policy guidelines.

Should inclement weather prevent a flight at the booked location, the same prepaid voucher will be accepted at any of GCH Aviation bases in New Zealand for a flight of similar duration and price. If you are unable to re-schedule the flight then a full refund will be provided.

No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.

Where payment is made by credit card and a refund applies, the amount must be refunded back to the credit card inNew Zealand dollars. GCH Aviation takes no responsibility in paying any transaction fees incurred for this.

Payments made by credit card will result in the refund being refunded back to that original credit card only - no cash refunds apply.

No cancellation fee applies for FIT cancellations made at least 24 hours in advance or at least 4 days in advance for groups of 5+.

Bookings and payments made through third party sites (such as Expedia, Viator, TripAdvisor, Grabone, etc) will be subject to their terms and conditions and refunds will come from them, not GCH Aviation.

Change of Date

Reservations may be transferred to another date, subject to space availability, with no transfer fee incurred, provided notification is received at least 24 hours in advance or at least 4 days in advance for groups of 5+. If you or GCH Aviation are unable to re-schedule the flight then a full refund will be provided.

Payment

We accept all major credit cards, Eftpos or direct banking.
Payments can be made by direct credit at least two days prior to the date of travel.
Account Name: GCH Aviation
Account Number: ANZ Bank 01-0797-0237071-00
Please use the invoice number as the reference number.

Wholesale / Agents

Wholesale rates are available only to wholesale/inbound operators who have made contact and introduced themselves to our marketing department.

Credit applications must be completed and returned from wholesale/inbound operators before any rates and bookings can be confirmed.

Please request wholesale credit applications by email to .

GCH Aviation