GARDEN CITY HELICOPTERS CONDITIONS OF SALE
Garden City Helicopters is operated by GCH Aviation Group. Please read our Terms and Conditions for our Christchurch and Canterbury scenic flights before making a booking.
COVID 19
Should you feel unwell, have symptoms of COVID-19, or have been in contact with someone who has COVID-19 please do NOT come on site but stay home and take care of yourself. Our friendly team will be happy to assist you over the phone to make alternative arrangements for your visit when safe to do so.
Please carry a mask on your journey with us. Some of our suppliers may require you to wear a mask on their premises.
RATES
Rates are quoted in New Zealand dollars
GST (Goods & Sales Tax) is currently 15% - Most prices are GST inclusive
All prices, GST and rates are subject to change at any time without notice
Child prices only apply on helijet products the age of which is 3 – 11 years old
Adult and Per person fare are the same term.
Per person fare– 2 to 99 years old
Child prices only apply for helijet
Infant – 0 to 2 years old - must be held by a paying adult. The infant will be secured by a safety belt attached to the adult’s safety belt in back on helicopter
MINIMUM NUMBERS
All brochure scenic flights have minimum fare paying passenger numbers required for departures. In most cases a minimum number of 2 fare paying passengers apply before a flight can operate. Bookings will be accepted for numbers less than the required minimum and we will try our best to coordinate bookings to achieve the required minimum for the flight to depart, but this cannot be guaranteed. Clients are required to confirm their reservation the day prior to flying by calling Garden City Helicopters on 03 3584 360 or 0800 359 424. Avoid the uncertainty and disappointment, ask us about paying for a full charter of the helicopter.
TIMETABLES
All departures are subject to change or cancellation if weather conditions are not suitable or if minimum passenger fares required for the flight are not met. We will do our best to reschedule your flight, or a refund will be offered (see Cancellation & Refund information below).
Flights operate most days, there may be some restrictions on public holidays for brochure flights, however charter flight may still operate. Please check with us for more details regarding availability for private charters.
FLIGHT RESTRICTIONS
- Safety is paramount in determining if weather is good to fly. Cancellations or postponements may occur if the weather is deemed unsafe to fly.
- Flight times and routes are subject to weather conditions; the flight route may vary due to weather.
- Individual and total weight restrictions apply to specific aircraft or flights.
- The pilot will determine the seating of passengers based on weight and balance restrictions of the helicopter.
- The helicopter used may vary and is at the discretion of Garden City Helicopters/GCH Aviation. Helicopters being R44, EC120, EC130, BK117, AS350.
BOOKING INSTRUCTIONS
In all cases, reservations must be made in advance. For the best chance of confirming your flight, please book well in advance.
Reservations can be made by phone or email:
0800 FLY GCH
+64 3 358 4360
Email us
Please ensure the following information is provided when booking:
- Preferred date of travel
- The specific Trip you would like to book
- Passenger names
- Each passenger's weight (in kgs)
- Specify adult/child/infant
- Contact phone number while in New Zealand
- Agent details (if applicable)
- Method of payment
- Special/dietary requirements (if applicable)
With direct bookings, credit card details will be taken and held but payment will not be taken until the day you check in for your flight. However, a 20% deposit may be needed for private charter flights.
Payment can be made in advance to secure your flight booking. Should you fail to show for the trip when space is guaranteed, your credit card will be debited with the total amount of the booked activity.
CANCELLATION AND REFUND POLICY
Weather cancellations are out of our control, we will try to rebook you for another time or a refund will be offered in accordance with our refund policy guidelines.
Should inclement weather prevent a flight at the booked location, the same prepaid voucher will be accepted at any of GCH Aviation's bases in New Zealand for a flight of similar duration and price. If you are unable to re-schedule the flight then a full refund will be offered.
No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.
Where payment is made by credit card and a refund applies, the amount must be refunded back to the credit card in New Zealand dollars. GCH Aviation takes no responsibility in paying any transaction fees incurred for this.
Payments made by credit card will result in the refund being refunded back to that original credit card only - no cash refunds apply.
No cancellation fee applies for FIT cancellations made at least 24 hours in advance or at least 4 days in advance for groups of 5+.
Bookings and payments made through third party sites (such as Expedia, Viator, TripAdvisor, Grabone, Scenic Flight Booker etc) will be subject to their terms and conditions and refunds will come from them, not GCH Aviation.
Any refunds to credit cards and bank accounts will be made on the 1st working day after your flight. Our reception staff do not have the ability to refund directly to your account on the day. All refund processing must be completed by our accounts department.
ReconfirmAtion
Please call us at least 24 hours prior to departure to check the weather conditions, reconfirm booking and departure time. This allows time for flight adjustments should the weather be looking unfavourable.
0800359424
+64033584360
CHANGE OF DATE
Reservations may be transferred to another date, subject to space availability, with no transfer fee incurred, provided notification is received at least 24 hours in advance or at least 4 days in advance for groups of 5+. If you or GCH Aviation are unable to re-schedule the flight then a full refund will be provided. Please consider visiting one of our other bases to fly while on your holiday:
Alcohol
Products with an alcohol component to them will require the following:
Alcohol may only be consumed or purchase by persons 18 years old age. Id must be carried and produced if requested. Please be responsible with your consumption as intoxicated guests may be refused carriage if deemed unsafe by the pilot in command.
Extra things to Note
Please carry any medication that you may require and advise pilot of any medical condition that may require their help
Please wear warm clothing, covered shoes, jacket, sunglasses, sunscreen.
A passenger safety briefing will be given prior to departure
You must disclose if you are carrying any dangerous goods. Please ask if you are unsure.
Air New Zealand Airpoints
Bookings are to be made by contacting reception@gchaviation.com or call +64 3584360 only
Refunds will be through contacting Airpoints Store only
Cannot be exchanged for cash
PAYMENT
We accept all major credit cards, Eftpos, Paypal or direct banking.
Payments can be made by direct credit at least two days prior to the date of travel.
Account Name: GCH Aviation
Account Number: ANZ Bank 01-0797-0237071-00
Please use the invoice number as the reference number.
WHOLESALE / AGENTS
Wholesale rates are available only to wholesale/inbound operators who have made contact and introduced themselves to our marketing department.
Credit applications must be completed and returned from wholesale/inbound operators before any rates and bookings can be confirmed.
Please request wholesale credit applications by email to marketing@gchaviation.com.
Prices are subject to change without notice.
SURCHARGES
Any charter bookings that fall on the New Zealand Statutory Holidays listed below will incur a 20% surcharge.
Brochure flights listed on our website www.gchaviation.com do not operate on these days.
Christmas Day
Boxing Day
New Years Day
2nd January
Waitangi Day 6th February
Good Friday
Easter Sunday
Easter Monday
Anzac Day
Matariki
Queens Birthday
Labour Day
