Terms & Conditions


Garden City Helicopters Nelson Conditions of Sale

Garden City Helicopters Nelson is operated by GCH Aviation Group. Please read our Terms and Conditions for our Nelson scenic flights before making a booking.

Rates

  • Rates are quoted in New Zealand dollars
  • GST (Goods & Sales Tax) is currently 15% - all quoted prices are GST inclusive
  • All prices, GST and rates are subject to change at any time without notice

Minimum Numbers

All flights have minimum passenger numbers required for departures. Bookings will be accepted for numbers less than the required minimum. We will try our best to coordinate bookings to achieve the required minimum for the flight to depart, but this cannot be guaranteed. Clients are required to confirm their reservation the day prior to flying by calling Garden City Helicopters Nelson on 03 547 4360 or 0800 359 424.

Timetables

All departures are subject to change or cancellation if weather conditions are not suitable. Flights operate every day except for public holidays. Please check with us for more details regarding availability for private charters on these days by emailing .

Flight Restrictions

  • Safety is paramount in determining if weather is good to fly. Cancellations or postponements may occur if the weather is deemed unsafe to fly.
  • Flight times and routes are subject to weather conditions, flight route may vary due to weather.
  • Individual and total weight restrictions apply to specific aircraft or flights.
  • The pilot will determine the seating of passengers based on weight and balance restrictions of the helicopter.
  • The helicopter used may vary and is at the discretion of Garden City Helicopters Nelson. Helicopters being BK117, AS350.

Infant / Child Prices

Infants who weigh 18kgs or less and are aged 3 years or under fly free of charge, however any aged infant that is over 18kgs must occupy their own seat and the full fare be paid for that seat.

Infants who weigh 18kgs or less and are aged 3 years or under must be held by a paying adult who is occupying a seat in the back of the helicopter only. The infant will be secured by a safety belt attached to the adult’s safety belt. One infant per adult.

No other child prices apply.

Booking Instructions

In all cases, reservations must be made in advance. 

Reservations can be made by phone or email:
+64 3 547 4360
Alternatively 0800 359 424

Please ensure the following information is provided when booking:

  • Preferred date of travel
  • The specific Trip you would like to book
  • Passenger names and weights (in kgs)
  • Specify adult/child/infant
  • Contact phone number while in New Zealand
  • Agent details (if applicable)
  • Method of payment
  • Special/dietary requirements (if applicable)

With direct bookings, credit card details will be taken and held but payment will not be taken until the day you check in for your flight. However, a 20% deposit may be needed for private charter flights.

Payment can be made in advance to secure your flight booking. Should you fail to show for the trip when space is guaranteed, your credit card will be debited with the total amount of the booked activity.

Cancellation and Refund Policy

Weather cancellations are out of our control, we will try to rebook you for another time or a refund will be offered in accordance with our refund policy guidelines.

Should inclement weather prevent a flight at the booked location, the same prepaid voucher will be accepted at any of GCH Aviation bases in New Zealand for a flight of similar duration and price. If you are unable to re-schedule the flight then a full refund will be provided.

No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.

Where payment is made by credit card and a refund applies, the amount must be refunded back to the credit card in New Zealand dollars. GCH Aviation and Wellington Helicopters take no responsibility in paying any transaction fees incurred for this.

Payments made by credit card will result in the refund being refunded back to that original credit card only - no cash refunds apply.

No cancellation fee applies for FIT cancellations made at least 24 hours in advance or at least 4 days in advance for groups of 5+.

Bookings and payments made through third party sites (such as Expedia, Viator, TripAdvisor, Grabone, etc) will be subject to their terms and conditions and refunds will come from them, not GCH Aviation/Garden City Helicopters Nelson.

Change of Date

Reservations may be transferred to another date, subject to space availability, with no transfer fee incurred, provided notification is received at least 24 hours in advance or at least 4 days in advance for groups of 5+. If you or Garden City Helicopters Nelson are unable to re-schedule the flight then a full refund will be provided. Please consider visiting one of our other bases to fly while on your holiday:

Garden City Helicopters Christchurch
Kaikoura Helicopters
Wellington Helicopters

Payment

We accept all major credit cards, Eftpos or direct banking.
Payments can be made by direct credit at least two days prior to the date of travel.
Account Name: GCH Aviation
Account Number: ANZ Bank 01-0797-0237071-00
Please use the invoice number as the reference number.

Garden City Helicopters Nelson operates user GHC Aviation Part 135 Operation Specification.

Wholesale / Agents

Wholesale rates are available only to wholesale/inbound operators who have made contact and introduced themselves to our marketing department.

Credit applications must be completed and returned from wholesale/inbound operators before any rates and bookings can be confirmed.

Please request wholesale credit applications by email to .